Safety and Security Have Always Been Our Top Priority
At The Cardinal North Hills, safety and security is an integral part of our wellness philosophy – something we practice every day. Our standards for ultimate service and care go well beyond cleanliness and security. Ongoing training prepares our associates for any outside adversity, such as weather situations, infectious disease outbreaks, and fires. We follow best in class protocols to keep our residents living a healthy, happy life. We treat our residents and their family members as part of our extended family. Our safety and practices provide the utmost assurance and confidence to take the worry out of living an independent and fulfilling lifestyle.
Raising the Bar
We continue to monitor and ensure appropriate safety guidelines are in place for any adverse situation. Rapid response protocols address ongoing conditions affecting the safety and security of residents and associates. Our wellness philosophy and training for our associates are derived from best-in-class hotel and hospital practices, leading the standards for a 5-star senior living experience. Our immediate response to the Covid-19 crisis is one example of how The Cardinal North Hills team is constantly working to protect the health and wellbeing of our residents.
Covid-19 Response Protocols
The safety and health of our residents are at the forefront of all we do at The Cardinal North Hills. We have put the following measures in place during this unprecedented pandemic, maximizing safety and minimizing feelings of isolation, We are committed to continue to monitor and adjust these protocols as needed:
- Strict adherence to local/state/national CDC guidelines, often going well beyond what is required
- Full transparency in disclosing Covid 19 results on our website and letters to families
- Restricted visitors to only those directly providing essential health services
- Daily monitoring of associate and resident health (for fever & cough) with twice daily temperature checks
- Increased sanitizing and cleaning in high-traffic areas
- Meals delivered to apartments in eco-friendly containers
- Grocery and pharmacy delivery at no charge
- Shopping service and delivery at no charge
- Personal errands
- “Sit and fit” social distancing exercise programs
- Facetime™ and Skype® connection with family and friends
- Single point of entry and screening protocols for all visitors and associates
Peace of Mind
The term safe and sound has new meaning today. At The Cardinal North Hills security starts with our community entrance and reception concierge desk to monitor visitors coming onsite. Smoke alarm and sprinkler systems provide campus-wide monitoring to prevent the spread of fire or carbon monoxide. Our highly-trained associates are onsite day and night to troubleshoot any situation that arises. We go out of our way, above and beyond to give you peace of mind.
Weathering the Storm
At The Cardinal North Hills, we take weather preparedness seriously, and have a variety of safety measures in place. Our associates are trained to manage emergency situations, and each community has customized emergency management protocols. We practice safety drills to be prepared to take care of our residents in weather emergencies. Our safety protocols require a designated associate team remain on campus before, during and after a weather emergency to ensure the safety and wellbeing of our residents and associates. Being thoroughly prepared is the key to successfully facing any storm that comes our way.
Health & Wellbeing
The Pines at The Cardinal North Hills provides access to personalized and comprehensive inpatient rehabilitation services. Our professionally-trained, physician-directed staff offer treatment for a wide range of physical, occupational, speech therapy and rehabilitation. With our on-site clinic and 24-hour patient care licensed for continuum living options, The Cardinal gives you the confidence and reassurance that we provide compassionate care for all residents no matter what challenges they may face.