We believe in providing exemplary service to our residents, associates and partners delivered with integrity, dignity and compassion, all in a warm, secure and friendly environment. It is our goal to enhance lives every day, in every way. Get to know more about members of our leadership team.
The Cardinal Team
Jaime Pacheco
General Manager
Jaime Pacheco is a senior living leader who specializes in executing strategies that harmonize people, process, and product to take communities to the next level. His 15+ year career extends across independent living, assisted living, memory care, and continuing care retirement communities. He is passionate about using leadership skills to positively impact associates, residents, and families of The Cardinal.
Betsy Sykes
Senior Membership Director
With more than twenty years of senior living experience in Raleigh, Betsy leads the Sales team at The Cardinal at North Hills. She has been with Kisco since 2000, serving as both Sales Director and Area Business Development Director. Betsy is a three-time winner of the Kisco President’s Club Award for Outstanding Achievement in Sales. She enjoys working with prospective residents and their families, helping to educate them about senior living options and discover all that The Cardinal has to offer.
Erika McMillin
Membership Director
Erika joins The Cardinal with more than six years of experience in senior living with Kisco. Prior to Kisco, Erika worked in the hospitality industry for over fourteen years in hotels and wedding & event planning. She enjoys meeting with families and future residents to help them navigate through the senior living process. She is passionate about educating and providing options for them to enhance their quality of life. When she is not working, she enjoys spending time with her husband Mark, two young children Charlotte & Jackson, and their dog Cashew.
Mike Jacobs
Membership Director
Mike joins The Cardinal with over 14 years of Senior Living experience, working in various roles, most of those with Kisco. In his role, he most enjoys the relationships he builds with prospective and future residents and families as he helps them to navigate the process of choosing the best community for their lifestyle, needs, and preferences. Mike possesses a Bachelor’s Degree in Health Care Management from Appalachian State University. In his free time, he enjoys spending time with his wife Marissa and daughter Maya. Hobbies include exercise, music, and sports.
Kimberley Ladue
Membership Director
Kimberley has devoted her career to serving seniors and their families ever since her mother lived at a Kisco community and as Kimberley says, “...it allowed me to be a daughter again for that last year of my mother’s life.” With a B.A. from the University of Maine, over twenty years sales experience, and a deep reach in the community, Kimberley is thrilled to be working for the company that gave her own mother (and family) such a priceless experience.
Phillip Cheeseman
Hospitality Services Director
Phillip brings 20 years of hospitality and fine dining experience to The Cardinal, having worked at Fearrington Village, a Forbes Five Star and AAA Five Diamond community for 10 years. It was there he honed his craft for fine dining and gracious hospitality. Phillip is very passionate about enhancing the lives of our residents and making The Cardinal the pinnacle of fine senior living. In his words, “Senior living is where I should have been all along, nothing beats the fulfillment you receive from serving of our residents.”
Cherie Readus
Health Care Administrator
With over 20 years of nursing home experience first as a CNA, before moving into management as a controller and for the past decade as a nursing home administrator. She holds a master’s degree in human development and Family Studies and is completing a PhD in Health Care Administration and Management. Cherie is a thoroughly trained, results-driven, team-oriented LNHA leader with deep knowledge of State, Federal and Accrediting Body regulations and standards related to health care. She is passionate about team building and believes senior care communities should be vibrant and engaging settings.
Chris Fryar
Facilities Management Director
Chris has over 12 years of experience working in the senior living industry, 8 of which have been with Kisco. His career has included several leadership roles within the environmental services department ranging from Housekeeping Supervisor, Maintenance Team leader, and now Director. Chris has a bachelor’s degree in Hospitality and Tourism Management from North Carolina Central University and is OSHA certified. Chris’ favorite part about working at the Cardinal is interacting with the residents and learning about the lives they have lived.
Abby Peters
Human Resources Director
With the Cardinal since 2021, Abby is a SHRM - Certified Professional in HR, and directs all aspects of Human Resources at the Cardinal at North Hills, from onboarding to associate engagement, and much more. Originally from Montana, Abby attended college in Virginia at Roanoke College, where she majored in Communications with a concentration in Human Resources Management. Abby enjoys working with associates on a wide range of inquiries and creating a positive and open Human Resources department.
Armondo Balotti
Art of Living Well Program Director
Armondo is a Certified Strength and Conditioning Coach with a B.S. in Exercise Physiology from East Carolina University. His background covers cardiac rehab, personal training, and coaching. He and his team are responsible for implementing the Six Dimensions of Wellness into their variety of programming at The Cardinal. Armondo is passionate about helping others and brings a positive attitude to the community each and every day. Outside of work, Armondo is a National Level Coach in Olympic Weightlifting, his goal is to coach at an international competition for Team U.S.A.
Brian Hyzy
Environmental Health and Safety Director
Brian is originally from Buffalo, New York and recently moved to Raleigh with his wife. He attended State University of New York College at Buffalo and holds a bachelor’s degree in Business with a Minor in Criminal Justice. Brian brings more than 26 years of experience working in the healthcare field as a facilities director specializing in overall safety, public safety and building security. Brian is OSHA certified and was co-chair of the WNY Mutual Aid Committee which developed, educated, and implemented evacuation and fire plans for participating facilities. Brian’s biggest motivation is making a positive impact for his staff and the residents he serves in his communities.
